NHS England mandates all surgeries to undertake virtual triage of patients as their first point of contact, to minimise the numbers of patients having to be physically brought into surgeries to be examined, and to operate NHS infection prevention control measures. Contrary to media myths and coffee shop gossip, practices are not closed but to enable safe face to face appointments to take place when clinically needed, necessary entry restrictions at the front door and measures to control footfall and circulation within small spaces are necessary to ensure the safety of our patients and staff.
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