The easiest and quickest way to book an appointment is to send a request using PATCHS.
Use PATCHs to get health advice, answer questions on medication, get fit note and lots more.
Go to PATCHSThere are many ways to book an appointment with us.
Booking an appointment for today
Request an appointment online
Use our online system to contact us about your symptoms and we will respond to confirm if an appointment is needed for today.
SystmOneIf you would like to understand more about our online system, please read more here.
Request an appointment by telephone
Our trained receptionists will ask you some question to confirm the right person you need to speak with and when they are available.
Call us on 020 7379 7209The telephone lines are very busy at 8 am and you may need to wait for your call to be answered.
Request an appointment at the surgery
Patients can come into the surgery to book appointments at the reception desk.
Get our address and access information hereBooking a routine appointment
Use our online system
Use our online system to contact us about your symptoms and we will respond within 48 hours to confirm who you need speak with and when they are available.
If you would like to understand more about our online system, please read more here.
Via the NHS app
Use your NHS account (through the NHS website or NHS App) to book an appointment in advance.
By telephone
Phone us on 020 7379 7209, Monday to Friday from 8.00am to 6:30pm
At the surgery
Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
If you want to see a doctor or nurse in the evenings or weekends
You can book an evening or weekend appointment in one of our Enhanced Access Hubs. Contact us online or via telephone to make an appointment.
Details of the hubs are below:
South Westminster Centre for Health
St Georges House, 82 Vincent Square, London, SW1P 2PF (nearest tube: Pimlico)
6.30-8pm on weekdays and 9am-4pm on Saturdays
41 Connaught Square, St George’s Fields, London, W2 2HL (nearest tube: Marble Arch) 6.30-8pm on weekdays and 10am-5pm on Saturday
A remote telephone clinic also operates during weekdays 6.30pm-8pm and 9am-5pm on Saturdays.
Read more information on this serviceFrequently
asked questions
🡢 How can I change of cancel my appointment?
To cancel your appointment:
- using the GP online system – SystmOne
- by telephone us on 020 7379 7209.
🡢 If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment.
🡢 Can I arrange a home visit?
Whenever possible we ask you to come to the surgery for appointments as we have full access to your records and to treatment facilities. You can usually be seen sooner if you can come to the surgery as we can see three or four patients in the surgery in the time it takes to do one home visit.
If you are too unwell to come in, please try to phone in before your appointment. If you are unsure whether you need a visit, reception can arrange for you to get advice from one of the doctors. If the doctor feels your problem would be appropriately dealt with in the surgery, then you will be offered an appointment and the home visit request declined.
Please note that the timing of a visit cannot be guaranteed.
🡢 What type of appointment will I have?
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
Appointments by phone can be more flexible and often means you get help sooner.
Please tell us:
• if there’s a specific doctor, nurse or other health professional you would prefer to respond;
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email;
• if you need an interpreter;
• if you have any other access or communication needs.
🡢 What are Additional Access hubs?
Patients contacting us with acute medical needs can now be referred to five Additional Access hubs. It means that the patient will have a face-to-face appointment on the same or next day (depending on booking time).
These hubs take place in different GP Practices across your local area: Paddington Green Health Centre, Lisson Grove Health Centre, St Johns Wood Medical Practice, Marylebone Health Centre and the South Westminster Centre. Patients will be seen by a GP or Advanced Nurse Practitioner.
Appointments will be triaged by our team based on need via the usual methods for booking an appointment. You do not have to accept an appointment at one of the Additional Access hubs.